Common federation protocol for chat in the public sector
The Swedish public sector needs a robust, open and interoperable communications infrastructure. A common federation protocol for chat lays the foundation for efficient, secure and vendor-independent collaboration. With clear principles, structured governance and targeted investments, Sweden can take a strategic and long-term sustainable step towards increased digital sovereignty and better service to citizens and businesses.
Summary
This report is an abbreviated and accessible version of "Common Federation Protocol for Chat in the Public Sector". The purpose is to highlight the need for and the possibility of a common communication infrastructure in the Swedish public sector. The report is based on the work within eSam's Digital Collaboration Platform (dSam4) project and includes insights from associated appendices.
The analysis shows that there is a strong need and broad support for a common, open solution for federated communication in the public sector. Fragmentation and vendor lock-in are clear risks today.
An open protocol-based model can provide:
- better conditions for cooperation
- increased security and control
- reduced lock-in
- greater innovation capacity and flexibility
Recommendations:
- Prioritize open standards in procurement.
- Invest in expertise around federated systems.
- Participate in standardization and exchange of experiences.
- Conduct TCO analyses that weigh strategic benefits and risks.
- Establish policies and guidelines for federated chat services.
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